Refund policy

Wallet top-ups are non-refundable

Once an amount is added to your SMMBolt wallet, it cannot be refunded to your bank account, UPI ID or any other payment method. Please add only the amount you intend to spend on services. Wallet balance does not expire.

Order refunds go to your wallet

• If an order is Canceled, the full order amount is returned to your wallet automatically.
• If an order is Partial, the amount for the undelivered quantity is returned to your wallet automatically.
• Refunds are always credited to your SMMBolt wallet, never to a bank account.

When an order is not eligible for a refund

• The order was delivered and later dropped, on a service without refill.
• The account was made private, the username was changed, or the post was deleted during delivery.
• An incorrect link was submitted (for example, a profile link on a likes service).
• The same link was ordered on the same service while a previous order was still running.

Refills

Services marked with a refill period are covered against drops for that period. Refills are requested from the Orders page and are not cash refunds.

Failed UPI payments

If money is debited from your bank but the payment does not complete, your bank or UPI app reverses it automatically, usually within 3–5 working days. If a successful payment does not appear in your wallet, contact us with the payment reference.